Return and Refund Policy

Thank you for choosing House of Czerlau. We are committed to providing exceptional products and services, and your satisfaction is our priority. We are proud to offer free shipping on all orders, ensuring a seamless and worry-free shopping experience for our valued customers. While we strive for timely delivery, delays may occur due to unforeseen circumstances beyond our control, such as customs clearance or carrier issues. Regarding returns and exchanges, we accept returns on a case-by-case basis for defective products or errors attributable to our fulfillment process; products must be returned in their original condition, unused, and with all packaging intact. Exchanges are always accepted, subject to product availability. To initiate a return or exchange, please contact our customer service team within fourteen days of receiving your order for a Return Authorization (RA) number. Unauthorized returns will not be processed. For defective products or errors on our part, we will cover all return shipping costs. Refunds, if approved, will be processed to the original payment method within ten to fifteen business days after the returned item is received and inspected. Please note that we do not charge any restocking fees for eligible returns or exchanges. Every return or exchange request is evaluated individually to ensure fairness, but we reserve the right to deny requests that do not meet our criteria or appear fraudulent. If your package is lost or damaged in transit, please notify us within seven days of delivery, and we will work with the carrier to resolve the issue. This policy is subject to change without prior notice, and updates will apply to all orders placed after the effective date. For any inquiries or assistance, please reach out to us through the contact form on our website. Please note that all orders are subject to a handling and processing time of one to thirty business days. Thank you for your understanding and for shopping with House of Czerlau—we deeply value your trust and support.